Tell us what’s wrong.
Share your appliance, brand, model, location and a brief description of the fault.
SAFETY-FIRST APPLIANCE HELP
Appliance fault guides.
Practical checks for selected symptoms, what to stop using, and the details that help when you make a repair enquiry.
WHAT THESE GUIDES DO
Start with what the appliance is doing.
These pages separate safe observations from diagnosis. They do not promise a cause, outcome, price or local availability.
Each guide includes
- Fault-specific checks
- Clear stop-use guidance
- Useful enquiry details
- Repair-versus-replacement context
APPROVED PILOT GUIDES
Choose the closest symptom.
01Washing machine not drainingWater left in the drum points to a drainage symptom, but the cause cannot be confirmed from the symptom alone. Record what happens at the drain or spin stage before arranging the next step.Read the fault guide ↗02Washing machine leakingA leak from the door, hose or underneath needs different information from a drainage fault. Observe the location and cycle stage without opening the cabinet.Read the fault guide ↗03Dishwasher not drainingWater in the bottom after a cycle is a drainage symptom. A filter, drain path, pump or another component may be involved, so record the behaviour rather than assuming a diagnosis.Read the fault guide ↗04Dishwasher leakingThe place and cycle stage where water appears are useful clues for a repair enquiry. Do not keep running the dishwasher to reproduce a leak that is reaching cabinetry or electrical areas.Read the fault guide ↗05Fridge not coolingCooling changes can affect food safety quickly. Protect food first, then record the fridge and freezer temperatures and whether the appliance is running or showing an alarm.Read the fault guide ↗06Oven not heatingA no-heat symptom may affect bake, grill, fan or every function. Record which settings respond and whether the appliance is gas or electric without removing panels.Read the fault guide ↗07Oven cooking unevenlyUneven results do not identify one component. Compare the affected cooking functions, the apparent temperature change and the condition of the closing door and visible seal.Read the fault guide ↗08Dryer not heatingA dryer that runs without useful heat can have an airflow, heating, sensing or control symptom. Start with the dryer type, selected cycle and routine lint-filter maintenance.Read the fault guide ↗
A CLEAR NEXT STEP
How the enquiry works.
Confirm the details.
We’ll discuss availability, service options and what happens next for your appliance.
Choose your way forward.
Understand the options before deciding whether to arrange a repair assessment.
AUSTRALIA-WIDE ENQUIRIES
Start with your postcode.
Nationwide enquiries are welcome. Availability and the appropriate next step depend on your postcode, appliance details and the fault.
Check availability ↗Have these details ready
- Suburb and postcode
- Appliance type and brand
- Model number and error code
- What happens when you use it