Separate a normal delay from a failed fill
Some machines weigh the load, lock the door or briefly run a drain stage before admitting water. A quiet interval at the beginning is not proof of an inlet fault. Look at the programme display and the model’s instructions for delay-start, pause and load-sensing behaviour. Record how long it waits rather than comparing it with a different machine.
Modern front loaders may use little visible water. Clothes becoming wet is more useful evidence than expecting water halfway up the glass. If a water-supply message appears or the programme never moves on, note the exact wording. Do not add water through the detergent drawer to make the machine continue.
Observe the supply without disconnecting hoses
If there is no leak or electrical hazard, check whether a nearby household cold tap works and whether an accessible washing-machine supply tap has been left closed after plumbing work. Only operate a familiar, easily reached tap; do not force a seized valve or pull the machine forward to reach it.
A visible hose that is trapped after a move is useful to report, but do not disconnect a pressurised hose or remove inlet screens. A working household tap does not establish adequate flow at the machine. Supply restrictions, inlet components and sensing or control faults can look similar from outside.
If the supply and programme observations do not explain the dry drum, discuss the sequence through our washing machine repair enquiry service.
Describe what happens after Start
A door that does not latch can prevent filling, while a locked door does not prove every other condition is satisfied. Note a click, a hum, any brief draining and whether the drawer receives water. Compare these observations with the last successful wash, including any recent installation, plumbing interruption or change of programme.
A useful enquiry might say that the display counts down, the door locks and a supply warning appears before any clothes become wet. That sequence is more informative than naming a replacement valve. Diagnosis and any work on water or electrical components belong to an appropriately qualified repairer.